Training and Development Specialist

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking instructional design and enablement-focused professionals with hands-on experience in Merchant/Seller Training, Content Development, Knowledge Base Management, or Technical Documentation within a marketplace or B2B platform. This critical role supports the development and benchmarking of Large Language Models (LLMs) by designing and validating workflows that directly impact merchant learning efficiency, platform understanding, adherence to best practices, and overall success. The specialist will be crucial in recreating complex platform and policy scenarios to validate AI outputs and ensure educational content is accurate, scalable, and highly consumable.

What does day-to-day look like:

• Accurately map and recreate complex merchant learning and support workflows, covering onboarding tutorials, new feature adoption guides, policy interpretation flows, knowledge base article creation/governance, and in-platform guidance (tooltips/flows).
• Rigorously validate AI-generated outputs in educational scenarios, such as drafting help center articles, summarizing complex policies, creating chatbot responses for common merchant queries, and generating training modules, ensuring technical accuracy, brand consistency, and compliance with legal/platform rules.
• Simulate critical merchant learning and discovery challenges, including:
  • Learning Path Simulation: Testing AI support for dynamic course recommendations, personalized guidance based on merchant performance, and scenario-based training exercises.
  • Content Discovery & Use: Validating AI reporting on article clarity, search relevance, and the effectiveness of knowledge base content in reducing support tickets.
  • Policy Interpretation Audits: Performing structured reviews to ensure AI output delivers unambiguous, compliant interpretations of complex merchant policies (e.g., return rules, listing standards).
• Provide detailed, structured annotations and high-quality datasets derived from help center interactions, technical documentation, and training materials to continuously improve LLM training and evaluation for better educational content generation and platform guidance.

Requirements:

• Proven experience (3+ years) in a hands-on role within Technical Writing, Content Strategy, Instructional Design, or Seller/Partner Training for a digital platform or marketplace.
• High familiarity with industry-standard LMS (Learning Management Systems), CMS (Content Management Systems), Knowledge Base Platforms (e.g., Zendesk Guide, Confluence), or authoring tools used for technical documentation and content governance.
• Exceptional attention to detail with a strong focus on content accuracy, clarity, and the merchant learning experience (LX). Ability to identify AI shortcomings that result in confusing, misleading, or non-compliant educational material.
• Conceptual understanding of how usage data, search queries, and support deflection rates are used for training and evaluating Machine Learning models (LLMs) to drive better educational outcomes.
• Excellent written English required for creating precise, training-quality instructional content and meticulously validating the technical accuracy and pedagogical soundness of AI-generated learning materials.

Perks of Freelancing With Turing:

• Work in a fully remote environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitments Required: 40 hours per week with overlap 4 hours with PST
• Engagement type  : Contractor assignment(no medical/paid leave)
• Duration of contract : 1 month possibility to extend
• Location : India, Bangladesh, Egypt, Kenya, Mexico, Ghana, Nigeria, and Turkey.

Evaluation Process:

• Shortlisting based on qualifications and relevant professional experience.