Domain Expert - E-commerce Marketplace & Merchandising

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in E-commerce Marketplace operations, Merchandising, or Catalog Management to support the development and benchmarking of Large Language Models (LLMs). This role is crucial for recreating real-world e-commerce scenarios to validate AI outputs, ensuring they meet critical standards for customer conversion, trust, platform compliance, and optimal customer experience.

What does day-to-day look like:

• Design and Recreate E-commerce Workflows: Model and document complex marketplace processes, including product listing/de-listing, content moderation, inventory sync issues, merchant/seller support queries, and merchandising knowledge base upkeep.
• Validate AI-Generated Marketplace Outputs: Assess AI performance in critical scenarios like automated product titling, category classification, compliance checks, and customer-facing support responses related to orders, refunds, and returns, ensuring accuracy and brand voice.
• Simulate Key Marketplace Operations: Replicate complex scenarios such as seller-side escalations, SLA tracking for order fulfillment/returns, and quality audits within the platform ecosystem.
• Contribute to AI Training: Provide structured annotations, high-quality data sets, and domain expertise to improve the training and evaluation of LLMs for better e-commerce functionality.

Requirements:

• E-commerce Domain Expertise: Proven experience in a customer-facing or operations role within an E-commerce Marketplace (e.g., Seller Support, Merchandising, Catalog Management, or Customer Service for a large retailer).
• Workflow & Operations Tool Proficiency: Familiarity with key operational or ticketing systems such as Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or proprietary E-commerce/Merchandising back-end tools.
• Exceptional Attention to Detail: Strong ability to identify logical gaps and compliance shortcomings in AI outputs within complex e-commerce and regulatory workflows.
• AI/Data Fluency: A working understanding of how operational data is used to train and evaluate predictive models or Large Language Models (LLMs).
• Content Excellence: Excellent written English with a focus on creating clear, compliant, and training-quality content essential for both the product catalog and customer communication.

Perks of Freelancing With Turing:

• Work in a fully remote environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitments Required: 40 hours per week with overlap 4 hours with PST
• Engagement type  : Contractor assignment(no medical/paid leave)
• Duration of contract : 1 month possibility to extend
• Location : India, Bangladesh, Egypt, Kenya, Mexico, Ghana, Nigeria, and Turkey.

Evaluation Process:

• Shortlisting based on qualifications and relevant professional experience.