ServiceNow HRSD & Integrations Senior Engineer

HR Service Delivery & Enterprise Integrations

Role Type: Full-time 

Location : Offshore / Hybrid

Experience : 7+ years ServiceNow

Priority: Immediate / High Priority

Role Overview

We are seeking an experienced ServiceNow HR Service Delivery and Integrations Senior Engineer to design, configure, develop, and support employee-service solutions on the ServiceNow platform. The role combines deep HRSD capability with strong enterprise-integration engineering to deliver secure, scalable, and user-focused HR workflows across the employee lifecycle.

Core mandate: Deliver reliable HRSD solutions and secure integrations connecting ServiceNow with HR systems, identity platforms, payroll, benefits, collaboration tools, and enterprise services.

Key Responsibilities

HRSD Solution Design & Configuration

• Configure and enhance ServiceNow HRSD capabilities, including HR Case Management, HR Services, COEs, HR templates, assignment rules, SLAs, knowledge, and employee-facing experiences.
• Design employee lifecycle workflows such as onboarding, transfers, employee changes, leave-related services, offboarding, and cross-functional fulfillment activities.
• Build and maintain HR service-catalog items, record producers, forms, flows, notifications, approvals, tasks, and service-level controls.
• Configure Employee Center or HR portals, taxonomy, content, search, personalization, and role-based experiences in partnership with UX and HR stakeholders.

Enterprise Integrations

• Design, build, test, and support integrations between ServiceNow and HR platforms such as PeopleSoft, Workday, payroll, benefits, identity, document-management, and downstream enterprise systems.
• Implement integrations using Integration Hub, REST and SOAP APIs, scripted REST APIs, web services, MID Server, SFTP or file-based interfaces, import sets, transform maps, events, and webhooks.
• Define interface contracts, field mappings, authentication, error handling, retries, reconciliation, monitoring, alerting, and operational support procedures.
• Implement secure authentication and data exchange using OAuth, basic authentication where approved, certificates, SAML or OIDC concepts, and least-privilege access patterns.

Development & Platform Engineering

• Develop using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Flow Designer, and reusable scoped-application components.
• Apply ServiceNow development standards, code reviews, source control, update-set or application-repository practices, automated testing, and CI/CD controls.
• Troubleshoot complex workflow, security, integration, performance, and data-quality issues across lower environments and production.
• Support platform upgrades by assessing impacts, remediating skipped changes, validating integrations, and minimizing customization risk and technical debt.

Security, Privacy & Data Governance

• Protect sensitive HR information through robust roles, groups, ACLs, COE security, data segregation, encryption, auditability, and access-review support.
• Follow privacy, retention, compliance, and records-management requirements for employee data and integration payloads.
• Partner with HR, security, risk, architecture, and platform teams to document controls, exceptions, and remediation actions.

Delivery & Stakeholder Collaboration

• Work with HR product owners, business analysts, architects, engineering teams, vendors, and system owners to refine requirements and deliver end-to-end solutions.
• Produce technical designs, data mappings, sequence flows, configuration documentation, test evidence, release plans, runbooks, and knowledge articles.
• Participate in Agile ceremonies, estimation, backlog refinement, demonstrations, UAT support, deployment, hypercare, and production support.
• Mentor developers, review designs and code, and serve as a technical escalation point for HRSD and integration defects.

Required Experience & Skills

• 7+ years of ServiceNow development experience, including at least 3 years of hands-on HRSD implementation or enhancement experience.
• Strong knowledge of HR Case Management, HR Services, COEs, Lifecycle Events, Employee Center or HR portals, HR knowledge, service catalog, Flow Designer, and HR security.
• Demonstrated enterprise-integration experience using Integration Hub, REST, SOAP, scripted APIs, MID Server, import sets, transform maps, SFTP or file interfaces, and asynchronous patterns.
• Advanced JavaScript and Glide API skills with experience in Business Rules, Script Includes, Client Scripts, ACLs, UI Policies, notifications, and workflow troubleshooting.
• Experience integrating ServiceNow with an HR system of record such as PeopleSoft or Workday and managing employee or organizational data securely.
• Understanding of OAuth, certificates, SAML or OIDC, identity concepts, secure credential handling, privacy, audit logging, and least-privilege design.
• Experience with testing, debugging, performance optimization, upgrade validation, source control, CI/CD, and production-support practices.
• Clear communication, documentation, analytical problem solving, and collaboration skills in a global delivery environment.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• ServiceNow Certified System Administrator and Certified Application Developer.
• ServiceNow Certified Implementation Specialist for HRSD is strongly preferred.
• IntegrationHub, Flow Designer, Automated Test Framework, or relevant ServiceNow micro-certifications.
• Experience with PeopleSoft HCM, Workday, Azure integration services, APIs, enterprise identity, and monitoring platforms.
• Exposure to Now Assist for HR Service Delivery, Virtual Agent, AI Search, Performance Analytics, and employee-experience optimization.

Success Measures

HR Experience

Fast, consistent and secure HR services
Improved employee self-service

Integration Reliability

Accurate data exchange and reconciliation
Observable, recoverable interfaces

Engineering Quality

Upgrade-safe reusable solutions
Reduced defects and technical debt

Candidate Profile

The ideal candidate combines HRSD functional understanding with hands-on ServiceNow engineering and integration depth. The candidate can translate HR process requirements into secure platform solutions, diagnose issues across system boundaries, communicate clearly with technical and business teams, and take ownership from design through production support.

Interview Focus Areas

• HRSD scenario: design an onboarding or employee-relations service using COEs, HR services, cases, tasks, knowledge, and security controls.
• Integration scenario: connect ServiceNow to an HR system of record with authentication, mappings, error handling, reconciliation, and monitoring.
• Hands-on development: JavaScript, Glide APIs, Flow Designer, ACLs, scripted APIs, import sets, transform maps, and debugging.
• Security and privacy: demonstrate how sensitive HR data is segregated, audited, and protected across workflows and interfaces.
• Delivery judgment: explain upgrade-safe customization, testing, release controls, production support, and technical-debt management.